gool's Privacy Policy

Introduction and Definitions

This privacy policy is issued on behalf of the gool platform ("gool", "we", "our"). It describes what information we collect about you when you use our website goolbet.cam, open an account, participate in games, or use our services — and how we process, retain, or share that information.

The meanings of some key terms used in this document are clarified below:

• Personal Information: Any information that can directly or indirectly identify a specific individual — such as name, mobile number, email address, or financial transaction details.
• Processing: Any operation performed on data, including collection, storage, modification, use, transmission, or deletion.
• User: Any registered or unregistered person who browses or uses the gool platform.
• Third Party: Any organisation or individual associated with gool but outside of gool's own entity.

Reading our Terms and Conditions will help you understand that this privacy policy is an integral part of those terms. By using the platform, you are considered to have given your consent to this policy.

What Information We Collect

2.1 Information Provided at Registration

When you create an account on gool, you are required to provide certain information yourself. This information includes:

• Full name and date of birth
• A valid mobile number (Bangladeshi number)
• Email address
• Preferred currency and language settings
• Identity document details required for account verification

2.2 Automatically Collected Information

Some information is collected automatically while you browse the site:

• IP address and device identifier
• Browser type and version
• Operating system information
• Page visit history and session duration
• Referral URL (if any)
• Cookie and local storage data

2.3 Financial Transaction Information

When a transaction is completed via bKash, Nagad, Rocket, or Upay during a deposit or withdrawal, the relevant transaction details are collected. We do not store any complete mobile banking PIN or full password.

2.4 Information Received Through Support Channels

When you contact our support team via 24/7 live chat or email, a record of that conversation may be retained — primarily for the purpose of improving service quality and resolving complaints.

Purpose of Data Use

gool uses collected information only for specific and legitimate purposes. Each purpose is set out clearly below:

3.1 Account Management and Verification

Personal information is used to confirm your identity, keep your account active, and ensure login security. This makes it possible to prevent misuse and fraudulent activity.

3.2 Transaction Processing

Information is used to complete deposits and withdrawals and to retain transaction history. Processing is also required to enforce the minimum deposit of ৳100 and the minimum withdrawal of ৳1,000.

3.3 Providing a Personalised Experience

Based on your gaming preferences, betting patterns, and time spent on the platform, we may send you relevant offers and notifications. You may, however, request to stop these notifications at any time.

3.4 Ensuring Security and Compliance

Information is used to maintain platform security, prevent unauthorised access, and meet age verification requirements. You must be 21 or older to open an account on gool.

3.5 Service Improvement

Aggregate usage data is analysed to review site performance, resolve technical issues, and develop new features — always avoiding individual identification.

Sharing Data with Third Parties

gool never sells your personal information. However, limited information may be shared with third parties in certain specific circumstances:

4.1 Payment Service Providers

Information required to complete financial transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant mobile financial service provider. Each provider's own privacy policy applies.

4.2 Technology and Gaming Software Providers

Minimal session information may be shared with game providers — including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe — to ensure their software runs smoothly.

4.3 Legal Obligations

If gool is required to provide information as part of a court order, investigation, or legal process, it will be obliged to supply the necessary information to the relevant authority.

4.4 Business Transfers

If in the future gool's business undergoes a merger, acquisition, or restructuring, users will be given as much advance notice as reasonably possible before any transfer of their information.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the gool website. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These are essential for the basic operation of the site — such as keeping login sessions active, managing security tokens, and remembering language preferences. Without them, the site will not function properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences such as currency type, game history, or site theme settings. They make your experience more convenient.

5.3 Analytical Cookies

Analytical cookies are used to collect information about which pages are visited most, average session length, and where technical issues occur. This data is held in aggregate form and cannot identify any individual.

Cookies can be managed from your browser settings. However, disabling certain cookies may limit the functionality of the site.

Data Retention and Security

6.1 Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, information may be kept for a defined period for legal obligations, dispute resolution, or audit purposes. Once that period has passed, the information is securely deleted.

6.2 Technical Security Measures

SSL encryption, firewall protection, and server-level security measures are used on the gool platform to keep your information secure. All data transfers are completed over encrypted connections.

6.3 Access Controls

Access to personal information is granted only to those staff members who genuinely need it to provide services. All staff are bound by confidentiality obligations and trained in data protection.

6.4 Response to Data Breaches

If a security breach occurs and there is reason to believe your information may be affected, we will notify you as quickly as possible and advise on the protective steps you should take.

Your Data Rights

As a user of the gool platform, you have several important rights over your own information:

• Right to Know: You can find out what information we have collected about you and how it is being used.
• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: If any information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: Where there is no legal obligation to retain it, you can request that your information be deleted in certain circumstances.
• Right to Object to Processing: You can object to your information being used for marketing or profiling purposes.
• Right to Portability: You can request to receive your information in a standard format.

To exercise these rights, contact our support team. We will respond within a reasonable time after receiving your request.

To learn about your rights and our commitments regarding responsible gaming, we recommend reading the Responsible Gaming page.

Protection of Minors

The gool platform is strictly prohibited for anyone under the age of 21. We do not knowingly collect any information from minors.

Date of birth is verified at registration. If we suspect that an account is being used by a minor, that account will be suspended immediately and all associated information will be deleted.

If you are aware that a minor is using our platform, please inform our support team.

Changes to the Privacy Policy

gool may review and update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email or through the site.

If you continue using the platform after the updated policy has been published, this will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions about this policy, visit our About Us page to learn more, or contact our support team directly.

Contact Us

For any questions or concerns about this privacy policy, or to make a request to exercise your data rights, contact us through the following:

Our support team is ready to help in both Bengali and English. For general enquiries, check our FAQ section — many questions are already answered there.